In 1999, NLC was assigned the task to revive the sick tolling sector and make it major source of earning for the Government. NLC introduced a comprehensive package of reforms in toll collection system primarily focusing on prevention of pilferage, induction of strong management & efficient human resource, installation of e-system on toll plazas, round the clock monitoring through CCTV and feedback from commuters and general public. Due to tremendous credibility established by NLC, people now by and large consider paying toll tax as civic responsibility. NLC has also the distinction of being highest revenue collector for the National Highways Authority (NHA). NLC is operating toll plazas on major highways and has contributed more than Rs. 62 billion till 31 May 2018 to the national exchequer.
Training Of Tolling Staff
NLC Tolling has trained staff over 1000 working on various Toll Plazas. Apart from on job training at the Toll Plazas under the supervision of Toll Plaza Manager, a school is being run for training of Tolling staff under management respective Tolling Projects for following staff:
→ Newly inducted employees (operational and management).
→ Technical training for operating ETTM system.